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RETURNS & EXCHANGE
Updated on 29th January 2023
Dear Customer,
At Irussh, the standard EURO sizing is diligently followed. We handcraft every footwear with utmost care and love, making sure that each pair is not only unique but also fits true to its measure specified in the brand’s size guide. Hence, instead of entertaining return requests with monetary claims, we strongly advise our beloved customers to follow the detailed size guide and if doubtful, feel free to reach out. We don't entertain monetary refunds.
Any footwear purchased through Irussh’s website can only be exchanged and not returned against a monetary refund. The reverse and forward shipping costs to be borne by the customer and is capped at Rs. 150.
Returns will only be processed by awarding a coupon code post receiving the returned product in the brand’s original packaging along with the tags and invoice at our facility. The coupon code of the equivalent amount paid by the customer will be activated and shared via email within 7 days of receiving the returned product.
The coupon code can be redeemed at the checkout within a month of its activation. In a scenario wherein the entire coupon amount is not utilized in a single purchase, mail us at care@irussh.com quoting the order ID.
To return or swap your pair for a different size of the same style, you may ship the product at your own expense, with the tags attached along with the invoice, in the brand’s original packaging to IRUSSH, 471/25 Radhabhuvan, Adenwala Road, Matunga, Mumbai-400019 within 7 days of delivery and mail us at care@irussh.com with your desired exchange size and return shipment’s tracking details quoting the order ID.
Failing to meet any of the above requirements, Irussh holds the right to deny the exchange and the product will be returned to the customer at their expense.
In case, if the desired exchange piece is not available with us in the same style, you could then exchange it for another style of a similar value.
Kindly coordinate with the third-party website or retail store for any return or exchange requests for the products purchased from them.
For all CASH ON DELIVERY orders purchased on Irussh’s website, cancellations must be made within 24 hours of placing the order. Any cancellations for PREPAID orders will be issued with a coupon.
Please note that international orders and items bought from a clearance sale are ineligible for exchange or returns.
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